Level 1 – From 0 to 30 mins of downtime:

SUPPORT DESK TEAM
Phone: +91 2692 249248
Email: SupportDesk [at] unifydot.com

Level 2 – From 30min to 3hours of downtime:

Urvish Modi (Service Escalation Lead)
Mobile: +91 92275 75975
Email: urvish.modi[at]unifydot.com

Level 3 – From 3hours to 4hours of downtime:

Shailesh Savani (Business Operations Head)
Mobile: +91 92275 95010
Email: Shailesh.savani [at] unifydot.com

Level 365 – Network Infra(Fiber, Wireless, etc.) complain or suggestion ?

Harnish Patel (Network Compliance Manager)
Mobile: +91 92275 49283
Email: harnish.patel [at] unifydot.com

– For Trouble in Internet route, Peering or Packet (path) drops in outside our network backbone(internet).

Email: route-check [at] unifydot.com or contact SupportDesk.